GCS MedOffice Frequently Asked Questions


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GCS MedOffice
Frequently Asked Questions

How do I get a submitter number?
Contact the EDI Department of the insurance company you want to submit electronic claims to.

How can I set up an office?
Please check our Quick Reference for handy tips for creating an office.

How do I know which batch I’m sending?
The last created batch is the file that will be sent to the insurance company.

Why is the Payor Id important?
Medicare crosses over claims to certain insurance either automatically or using their payor id.

Can I add Procedure Codes and Diagnostics codes from the Transaction Entry Screen?
Yes, procedure codes and diagnostic codes can be added in the transactions window.

What is the Electronic Billing Form?
Electronic Billing Forms allow for correct recognition of HCFA 1500 formats to certain insurance companies.

I'm using a clearinghouse, what is the name of the file that I should send?
When creating or recreating a batch using Paper you can use any name that you would like, specified under the Insurance Maintenance window.

Can I use any Clearinghouse?
Yes, any clearinghouse will work with GCS MedOffice. The format accepted by all Clearinghouses are very similar and can easy be uploaded to any third party.

Can I call in for technical Support if I don’t have annual support?
GCS Health offers unlimited email support and our response is usually with in 4hrs.

I forgot my password, how can I Retrieve it?
Please email us 2 files;userid.dbf and userid.cdx under C:/MEDOFF/DATA and we will email back to you your password.


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California Medicare NHIC